Complain about billing, tariffs, connections, or service quality from your electricity provider.
Days
Mon - Fri
Hours
8:00 AM - 5:00 PM
Complaint
Free
Time
Varies
What to bring
- Your meter or account number
- Description of the issue
- Provider name (e.g. Umeme/UEDCL)
Consumer Affairs hotline: +256 200 506000. Source: era.go.ug.
How to get there
New ERA House, Plot 5C-1 Third Street, Lugogo Industrial Area, Kampala
UtilitiesUpdated 2026-07-13