If your complaint against a regulated bank or financial institution wasn't resolved, escalate it to Bank of Uganda.
Days
Mon - Fri
Hours
9:00 AM - 5:00 PM
Complaint
Free
Time
Varies
What to bring
- Details of the institution
- Description of the complaint
- Any evidence or prior correspondence
Contact the Financial Consumer Empowerment desk: fcem@bou.or.ug or +256 312 392191. Source: bou.or.ug.
How to get there
Plot 37/45 Kampala Road, Kampala
Money & pensionsUpdated 2026-07-13